XPON Smart Hotel Solution launched, enhancing the "service quality" and "operational efficiency" of hotels

In response to the hotel industry's demands for network stability, customer experience, and cost control, the passive optical network technology team has recently launched the XPON smart hotel solution. This solution achieves network coverage in hotel rooms, lobbies, restaurants, meeting rooms, and other areas through XPON passive optical networks. It simultaneously supports functions such as intelligent room control, customer service management, and energy consumption monitoring. It has been implemented in a domestic chain hotel, increasing customer satisfaction by 30% and reducing operating costs by 15%. ​

In terms of technical design, this XPON smart hotel solution features three major characteristics: The first is "Personalized guest room network". Each guest room is equipped with an XPON ONU (Smart Gateway), which supports gigabit wired and Wi-Fi 6 wireless access. Guests can connect smart TVS, air conditioners, lights and other devices through the gateway to achieve one-click control of guest room equipment. Meanwhile, the gateway is equipped with a "guest identity verification" function, which can automatically adjust the network bandwidth and service permissions based on the guest's check-in information, such as providing VIP guests with higher bandwidth and free video membership services. The second is "unified carrying of multiple services". The solution simultaneously carries the guest room network, hotel office network, video surveillance, IPTV and other services through the XPON network. It ensures the network security of different services through VLAN isolation and avoids office traffic affecting the guest room network experience. The IPTV system can provide 4K high-definition live and on-demand services. The program update speed is fast, meeting the entertainment needs of guests. The third is "intelligent operation". The solution integrates a hotel operation management platform, which can monitor the energy consumption data of guest rooms in real time (such as electricity and water consumption). When a guest room is vacant, the system automatically turns off the air conditioner and lights to reduce energy consumption. Meanwhile, the platform can collect guests' network usage data and service feedback to help hotels optimize their service processes. For instance, it can adjust the bandwidth allocation for different floors based on guests' demands for network bandwidth. ​

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In the application of a certain chain hotel, this solution has achieved network coverage in over 300 guest rooms, with a stable network rate of over 500Mbps in the guest rooms and no lag in IPTV program playback. The smart room control function has received widespread praise from guests. 80% of the guests stated that "the smart control of room equipment has enhanced the check-in experience." Through energy consumption monitoring, the hotel's monthly electricity consumption has decreased by 15%, and its operating costs have dropped significantly. ​